The Role

As an Oxfam Department Lead, you will be responsible for delivering exceptional retail standards and customer service in a large format store, supporting the Store and Duty Managers to drive  the growth and development of your Store in line with our values and strategy. You will work alongside  volunteers and support the Store and Duty Managers with the shop floor operation to maximise income generation and deliver a positive customer and donor experience which brings to life Oxfam’s brand

Our Values and Commitment to Safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

Key Skills and Competencies required

• Experience of working in a customer focused retail role.
• Experience of supporting colleagues and working collaboratively.
• Ability to take direction with a focus on consistent delivery of standards and processes.
•  Effective time management and prioritisation.
• Role model for own wellbeing.

How to apply 

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.  

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.

For full information surrounding DBS and the vacancy, please view the full job description. 

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.