Oxfam in Syria is looking for MEAL Officer

What we are looking for:

We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do.

KEY RESPONSIBILITIES :

Job Responsibility # 1: Designing and management of impact measurement system (# Time 30%).

• Support in designing and management of impact measurement system which enhance learning and quality programming with respect to OCS 2026-31 including working to build synergies and aligned MEAL processes across all Hub Offices & Country Program.
• Support in setting up Impacts measurement System incorporating MEAL standards and guidelines including Oxfam Program Quality Standards.
• Develop baseline and end-line assessment tools and methodologies for each program/project, including data collection instruments (e.g. survey questionnaires, focus group discussions, and key-informant interviews), analysis plans and analytical reports.
• Support in identifying and synthesizing good practices and lessons learned
• Support partners in designing of monitoring systems, and that data collection and analysis from field visits are coordinated and standardised across programmes to feed into to programme performance monitoring, with special attention to humanitarian response.
• Design and manage the databases with Information Management Officer to ensures the availability of all required information based on OCS performance indicators.
• Manage the online databases at CO that ensures the availability of all required information based on program/project performance indicators; web-based monitoring will prefer if possible.
• Provide support to the MEAL Manager and programme teams in project/programme design and proposal development, in line with Oxfam’s programme quality standards – particularly on results frameworks and indicators.
• Work with the programme teams in implementing Learnings into the future programming by ensuring quality and consistency with Oxfam standards.

Job Responsibility # 2: Measuring and reporting the success of Oxfam interventions through reviews, evaluations, and learnings (# Time 30%). 

• Contribute to the MEAL Framework of the Oxfam Country Strategy /OCS/.
• Conduct outcome harvesting to identify, describe, verify, and analyse outcomes at all levels through tracking milestones and evaluating the relationship between the achievements and key program outcomes.
• Support the implementation of Monitoring and Evaluation Plans in partnership with program/project team by regularly tracking progress on all targets and indicators, communicating progress, promoting learning, and advising corrective measures where necessary.
• Drawing on learnings and analysis of key program performance and management indicators, provided professional input to management reports, including relevant sections of the annual and donor’s reports.
• Plan and develop processes for qualitative and quantitative data collection (gender disaggregated), developing tailored monitoring plan, operating database systems and outcome and impact measurement.
• Provide M&E summaries to the program implementation teams to facilitate documentation of best practices and dissemination of lessons learnt, to the key stakeholders and donors.
• Visit field areas to ensure quality and compliance with MEAL system.
• Taking lead in data capture and reporting using monitoring tools to track program indicators as per the performance framework including timely and accurate publication of program achievements
• Plan and coordinate project reviews, evaluations to be conducted internally or externally as required by project M&E plan.
• Conduct quality control tests on all incoming data and supervise data entry and data cleaning/editing processes.
• Coordinate and share learning related to MEAL practices and general best practices and lessons learnt across field offices and Partner team and encourage sharing of monitoring results both between and within sectoral teams.
• Conduct field monitoring and evaluation visit to target project areas to strengthen MEAL process
• Support the MEAL Manager in the design and management of evaluations, including: the coordination of field-based data collection activities, review of evaluations reports, sharing of evaluation findings and recommendations with intended audiences.
• Collecting best practices, case studies which demonstrate qualitative and quantitative changes over the period.

Job Responsibility # 3: Management of Beneficiary Feedback and Accountability System (# Time 10%).

• Support in establishing, operationalisation and strengthening up CFM system incorporating MEAL standards and guidelines including CHS principles.
• Setting up and managing complaint and feedback mechanism for the programme, including tracking of follow-up, ensuring adherence to agreed standards.
• Ensure that accountability indicators and standards are integrated into plans and operations of the project team.
• Provide support and training for other staff, at all levels of the organization, to improve their understanding of the concept of accountability, and how to apply it in their day-to-day work.
• Support Area Managers, Sector Leads and Partner team to roll out participatory methods throughout the project cycle, to ensure that beneficiaries’ participation is meaningful.
• Encourage staff and management to engage in downward accountability, putting the most vulnerable children and adults in the communities where we work at the centre of what we do.
• Provide technical support for program unit to include an accountability mechanism in every proposal.
• Produce clear and quality reports that demonstrate accountability and learning.

Job Responsibility # 4: Support and Capacity Building of Oxfam and partners staff on MEAL mechanism (# Time 30%).

• Provide technical support and capacity strengthening to implementing partners to establish and maintain robust MEAL systems that align with Oxfam standards and donor requirements.
• Build the capacity of partner staff on MEAL frameworks, methodologies, data collection tools, databases, analysis, reporting, and evidence-based programme management.
• Promote awareness and understanding of quality and accountability standards among Oxfam and partner staff, including the Core Humanitarian Standard (CHS), Oxfam Programme Quality Standards (PQS), and Accountability to Affected Populations (AAP).
• Design, facilitate, and deliver training and coaching sessions for partners on CHS, Community Feedback Mechanisms (CFM), safeguarding, MEAL, and accountability principles.
• Support partners to establish, strengthen, and monitor accessible, safe, confidential, and effective accountability mechanisms, including complaints and feedback systems.
• Provide technical guidance to programme teams and partners to ensure accountability mechanisms are integrated into programme design and implementation.

• Conduct regular monitoring and technical support visits to partner implementation sites to assess the quality and effectiveness of MEAL systems, verify data quality, monitor compliance with agreed standards, and recommend corrective actions.
• Work closely with partner MEAL staff and focal points to strengthen monitoring systems, improve data quality, and promote the use of evidence for programme improvement and adaptive management.
• Support partners in developing monitoring plans, performance indicators, data quality assurance processes, and routine reporting mechanisms.
• Review partner MEAL reports, monitoring findings, and learning products, providing timely feedback to improve reporting quality and programme performance.
• Plan and facilitate partner reflection, learning, and after-action review sessions to capture lessons learned, identify best practices, and support continuous programme improvement.
• Monitor partner compliance with MEAL, accountability, and donor requirements, and support the implementation of agreed corrective actions where gaps are identified.
• Foster a culture of learning, accountability, and continuous improvement across partner organizations through regular engagement, coaching, and knowledge sharing.

An ideal candidate for the role will also be / have:

ESSENTIAL:

• Self-Awareness
• System thinking
• Strategic Thinking and Judgment

In addition:

• Advanced bachelor’s degree in development studies, social science, or related discipline combined 3 years of relevant experience in monitoring, evaluation, and learning within the development in humanitarian sector i.e. WASH, FES, Protection and Gender.
• Or Diploma degree in one of the development studies, social science, or related discipline, combined with substantial relevant experience of 5 years in monitoring, evaluation, and learning within the development in humanitarian sector i.e. WASH, FES, Protection and Gender, may be accepted in lieu of a bachelor’s degree.
• Proven experience in designing and implementing monitoring and evaluation systems, tools, and methodologies.
• Strong data collection, analysis, and reporting skills, including proficiency in quantitative and qualitative methods.
• Demonstrated proficiency in statistical analysis software, including ability to write complex syntax, and Microsoft Word, Excel, Power Point, and Survey CTO is required.
• Excellent analytical skills with the ability to interpret complex data and generate meaningful reports and recommendations.
• Demonstrated ability to design and implement monitoring and evaluation frameworks, plans, and tools.
• Proficiency in English and Arabic both verbal and written.

Desirable

• Strong technical competence in research and monitoring and evaluation methods.
• Previous experience of working on programmes such as WASH, FES, Protection and Gender is preferable.
• Familiarity with the Core Humanitarian Standard is an advantage.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Attention to detail and commitment to producing high-quality work.
• Ability to work independently and collaboratively within a team.
• Flexibility and adaptability to work in challenging and dynamic environments.
• Experience working with local partners.

We offer:

We offer a competitive salary and a range of additional benefits to staff including flexible working options, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits. 

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more. 

You can read more about all Oxfam has to offer here.

Flexfam:

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you.

How to apply:

As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.  

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.