MEAL Assistant  JD , Oxfam in jordan

Shaping a stronger Oxfam for People living in poverty.

JOB PURPOSE

The MEAL Department of Oxfam in Jordan envisions Impactful programs at scale through fostering high program quality, evidence -based; with a high level of accountability to the people we work with; and with mutual accountability with our partners. 

The post of the MEAL assistance will be at forefront to foster Oxfam’s accountability to the people we work with providing prompt response to feedback, complaints, Information request and Transparency.   With a guidance from senior MEAL officer, and under supervision of MEAL Officer; the post holder will also support the program team in conducting MEAL activities, including data collection, data analysis, and contribute for monitoring projects.

The duty station of the post is Azraq Syrian Refugees Camp, while the post holder’s responsibility will cover Azraq, Zaatari and the host communities in Mafraq.  

. KEY RESPONSIBILITIES

Accountability

• Manage and operate the hotline for the Mafraq governorate and Azraq Camp, ensuring timely and professional responses to queries and concerns raised by beneficiaries.
• Maintain accurate and up-to-date records of all hotline communications and feedback.
• Ensure that hotline feedback is systematically tracked, analyzed, and referred to the appropriate departments or teams for resolution.
• Provide regular reports to the MEAL Officer and Senior MEAL Officer on hotline activity trends and identified issues.
• Prepare monthly reports to be shared with the internal stakeholders and protect privacy and data of participants.

Field works Related Monitoring Surveys and Assessments

• Assist the MEAL Officer and Senior MEAL Officer in conducting field monitoring activities, including site visits and surveys.
• Coordinate with field teams to ensure timely data collection and adherence to project objectives and methodologies.
• Participate in the development of tools for data collection and ensure the quality and reliability of the collected data.
• Provide support in the coordination, and implementation of data collector training for surveys, ensuring adherence to best practices and quality standards.
• Support the coordination and implementation of monthly cleanliness surveys in collaboration with the solid waste management project team.

Data Management

• Organize, clean, and analyze collected data to produce clear and actionable insights for program improvement.
• Support the maintenance of a centralized database to store and manage project-related data.
• Prepare summaries, presentations, and visualizations of data findings to support decision-making processes.

Others

• Ensure that all tasks adhere to organizational policies, donor requirements, and relevant standards for data protection and accountability.

• Perform any other duties assigned by the line manager

    Skills and competence.

Required

• Bachelor in statistics, social science, Information technology and other relevant filed

• At least 2 years of relevant experience in field work, data gathering and data management tools, accountability mechanisms

• Basic understanding of PCM, Project Monitoring and Evaluation

• Strong commitment to Gender Justice, Safeguarding and Do No Harm Practices

• Familiarity with or working experience in refugees camp set is advantageous

• Ability to work with diverse team , meeting deadlines and responsive to community needs

• Aptitude to learn, acquire new skills and take more responsibilities

Desirable

• Previous experience of working with Oxfam and/or NGOs, and Familiarity with minimum requirements, and Social Accountability Framework

Key Behavioural Competencies

We offer:

We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits. 

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more. 

You can read more about all Oxfam has to offer here.

Flexfam:

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as a partially home-based role or job share.

How to apply:

As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.  

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.