Community Engagement Officer- Maternity Cover

OBJECTIVE

To build strong community awareness, active participation, and ownership around solid waste management and recycling activities, reducing public health risks and environmental impact, and contributing to a life with dignity for vulnerable people in the community.

Support the community in the designated area to manage SWM provision and access to SWM services. Build the capacity of adults and children to mitigate environmental related diseases, and provide a link between the community and Oxfam's SWM/Climate Justice program, ensuring the community has the opportunity to input, participate, and provide feedback on implemented activities. Build the capacity of Community Engagement Assistants and Incentive-Based Volunteers (IBVs) to deliver a high-quality program that is responsive to the needs of the community at Area level.

ROLES & RESPONSIBILITIES

The Community Engagement (CE) Officer will oversee CE field activities, including management of CE Assistant(s) and paid volunteers, to support SWM provision and activities in Azraq and Zaatari refugee camps. The CE Officer will initially be deployed to Azraq Camp on a full-time basis, and will subsequently transition to Zaatari Camp to cover the Community Engagement Officer role during maternity leave, based on a handover plan with the outgoing officer, ensuring community engagement activities are delivered as planned and in close coordination with other project teams, and that all targets are met as agreed in the project framework.

The CE Officer will support the Community Engagement Manager in leading the implementation of the Community Engagement component as part of a large-scale project. Responsibilities include, but are not limited to, awareness raising, behavioral change activities, capacity building trainings, clean-up campaigns, stakeholder engagement, managing IBVs and CE Assistant(s), community meetings and dialogue sessions, development of awareness materials, and the formation of environmental committees.

• Manage Community Engagement Assistant(s) and paid volunteers and their activities in the designated area.
• Conduct local/district-level stakeholder analysis: community leaders, religious leaders, teachers, women's group leaders, youth leaders, health workers, community volunteers, and other NGO workers.
• Develop maps and profiles of the community and its areas.
• Establish trusting relationships with local community members and Area-level stakeholders.
• Assess community members' SWM and recycling practices, and support the CE Manager in developing and adjusting activities based on identified community knowledge, attitudes, and practices.
• Assess capacity gaps of community volunteers (IBVs) and local stakeholders, and develop capacity-building materials and plans, ensuring successful execution.
• Identify key behaviours for promotion and intervention, and design community engagement methods and communication materials targeting different audiences.
• Lead/support pretesting and piloting of communication materials.
• Lead and support the implementation of the Community Engagement component in Oxfam's implementation area, including awareness raising, behavioral change activities, capacity building, clean-up campaigns, stakeholder engagement, community meetings and dialogue sessions, development of awareness materials, and formation of environmental committees.
• Identify and enhance local communication channels with community members to improve the reach and effectiveness of awareness efforts.
• Develop monthly community engagement plans.
• Integrate community engagement plans with other solid waste management activities and plans.
• Supervise and conduct community consultation and gathering meetings, gather feedback, and ensure feedback is referred to technical teams for consideration.
• Participate in the recruitment and induction of new volunteers, and track leave, sick days, and TOIL (Time Off in Lieu) according to the Oxfam staff handbook, ensuring all paperwork is completed.
• Ensure all paperwork related to IBV payments is completed in a timely manner, with support from CE Assistants or the IBV Team Leader.
• Where required, attend Area-level coordination meetings on behalf of the Community Engagement Manager.
• Manage the workload of other Officers during periods of absence.
• Liaise with procurement to ensure activities have the required resources in good time.
• Facilitate trainings for Community Engagement Assistants and community volunteers.
• Prepare weekly and monthly reports for the area of responsibility.
• Identify and prepare success stories.
• Work closely with the MEAL team to create tracking tools ensuring activities are properly tracked and documented.
• Review data received for the team and area to identify trends or opportunities for SWM or Community Engagement.
• Monitor and resolve complaints received from the MEAL team in a timely manner.
• Follow up on any escalated or outstanding complaints from the Community Engagement team, including Community Engagement aspects of Oxfam's feedback tracking system.
• Support periodic in-depth surveys and focus group discussions.
• Complete and maintain records of necessary paperwork and electronic documentation.

Work schedule

The CE Officer position requires immediate deployment and is expected to work across both Syrian refugee camps (Azraq and Zaatari), with the following expected timeline (subject to change based on programmatic needs):

• First 40 days: Full-time deployment in Azraq Camp.
• Following period: Transition to Zaatari Camp to cover the Community Engagement Officer role during maternity leave, based on a handover plan with the outgoing officer; may be requested to report from Azraq if required.

STAKEHOLDERS

The CE Officer will report directly to the Community Engagement Manager and work closely with other Internal program team members, including SWM Officers, SWM Assistants, Recycling Officers, Recycling Assistants, MEAL team, Comms TEAM, and the Cash-for-Work (CFW) team. The CE Officer will also coordinate with key support functions, including Procurement, HR, Communications, Finance, and MEAL teams, to ensure effective project implementation and alignment with organizational processes.

Qualifications

Essentials

• Minimum 2 years of experience working in refugee camps in Jordan.
• At least 1 year of staff management experience.
• Proven expertise in community engagement, mobilization, outreach, and social behavior change.
• Experience in INGOs.
• previous experience in WASH projects

Nonessentials

• Direct experience in Azraq Refugee Camp.
• Experience in managing paid or unpaid volunteers (Incentive based Volunteers or Cash for Work).
• Experience in Solid Waste Management projects and/or WASH projects.
• Experience in Community Engagement, Mobilisation, outreach, and social behaviour change.
• Experience of working in Refugee camp desirable.
• Experience of work in emergency or development context projects preferably in the field of WASH and or SWM.
• Able to collect, enter and analyses data against project indicators.
• Ability to engage diverse stakeholders, including humanitarian actors, camp authorities, and community leaders.
• Ability to develop IEC (Information, Education, and Communication) materials tailored to refugee communities.
• Experience in conducting qualitative and quantitative assessments;
• Experience of working in a multicultural team.
• Good coordination skills; and strong commitment to gender equality and social justice.
• Excellent communication and interpersonal skills;
• Proven knowledge of computerized systems; high degree of computer literacy and word processing
• Ability to design, facilitate and monitor trainings
• Potential and flexibility of attitude to learn.
• The ability to present concise reports, sometimes at short notice, reflecting the problems and possible solutions for particular situations.
• Diplomacy, tact and administrative skills to work with people at managerial and, on occasions possibly senior government levels.
• The post holder should be at ease in working with local communities and Syrian refugees.
• Good written and spoken Arabic is essential, workable knowledge of English is desirable
• Sympathy with the aims and objectives of Oxfam.
• Commitment to humanitarian principles and action and to Oxfam’s equal opportunity and gender policies.

The Written test and Interview will be conducted in English.

At interview, shortlisted candidates will also be assessed on our values and organisational attributes, as outlined above.

Disclaimer: We will be reviewing the applications on a rolling basis. The selection will be determined based on the qualifications listed in the job role and availability. Due to the urgency of this hire, applicants who meets qualifications of the role will be asked about their availability, and this may determine moving on to the next steps.

HOW WE INCORPORATE OUR VALUES, FEMINIST PRINCIPLES AND DECOLONIZATION 

For all our Transforming Business Support Human Resources Working Groups and Core Group. 

While this is our current stance, we are committed to continuous learning and improvement. We are dedicated to enhancing our understanding of integrating feminist principles and decolonization into our daily work. As we actively learn, we will update sections in this document to reflect our progress. 

All Oxfam Values, Equality, Solidarity, Courage, Inclusiveness, Empowerment, and Accountability are not just words but the very fabric of how we work. People & HR TBS are key in reflecting changes required in the harmonized procedures. All TBS HR WGs will verify that any update is consistent with our values, feminist principles, and the Oxfam Code of Conduct. When considering decolonial feminist principles in practice, Gender Justice Feminist Futures Strategy might also inspire us in this exercise. 

Equality: “We believe everyone has the right to be treated fairly and to have the same rights and

We believe in treating everyone fairly with equal rights and opportunities. Equity goes further by recognizing diverse circumstances and providing tailored resources to achieve equal outcomes. The principle of equity helps us achieve equality.

Decolonial Feminist Leadership:

We aim to practice leadership that is aware of power dynamics and strives for collective decision-making. This approach empowers others by sharing power and enabling individuals to make decisions.

Accountability: The working groups will enable transparency by clearly documenting all processes, including Terms of Reference (ToRs), work plans, stakeholder feedback, approval processes, and final implementation plans. This ensures that all documentation is accessible to all involved.

Inclusivity: We commit to the principle of "Nothing about Us without Us," ensuring active participation from CCRs and historically marginalized groups. While improving policies, we will balance inclusivity with efficiency to avoid overburdening CCRs. This includes ensuring diverse representation within working groups (e.g., gender, geography, ethnicity) and allowing time for translation and asynchronous participation when needed. All final outputs (e.g., policies, guides) will be made available in the four official languages, with relevant webinars conducted in those languages.

We offer:

We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits. 

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more. 

You can read more about all Oxfam has to offer here.

Flexfam:

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. 

How to apply:

As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.  

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.