MEAL ASSISTANT

OBJECTIVE

The MEAL Department of Oxfam in Jordan envisions impactful programs at scale through fostering high program quality, evidence-based learning, and accountability to the people we work with, as well as mutual accountability with our partners.

ROLES & RESPONSIBILITIES OF THE WORKING GROUP

The MEAL Assistant will play a key role in supporting Oxfam’s accountability and learning efforts in Azraq Camp. Under the supervision of the MEAL Officer and with guidance from the Senior MEAL Officer, the post holder will support the implementation of MEAL activities across all levels (activity, output, and outcome). This includes contributing to data collection, data analysis, monitoring, and reporting processes, while ensuring timely and effective responses to feedback, complaints, information requests, and transparency mechanisms.

The duty station of this post is Azraq Camp, with responsibilities focused primarily there, while also providing support as needed to MEAL activities in other locations.

Key Responsibilities:

Accountability

• Manage and operate accountability mechanisms in Azraq Camp (e.g., hotline, helpdesks, and other feedback channels), ensuring timely and professional responses to queries, complaints, and information requests from community members.
• Maintain accurate and up-to-date records of all feedback and ensure systematic tracking, analysis, and referral of cases to relevant teams for resolution.
• Provide regular accountability reports to the MEAL Officer and Senior MEAL Officer, highlighting trends, issues, and lessons learned.
• Ensure compliance with Oxfam’s safeguarding, data protection, and confidentiality standards in all accountability activities.

 Field works Related Monitoring Surveys and Assessments

• Support the MEAL Officer, and MEAL team in planning and conducting field monitoring, surveys, and assessments in Azraq Camp.
• Coordinate with field teams to ensure timely data collection and adherence to project objectives and methodologies.
• Participate in site visits, spot checks, and routine monitoring to assess program implementation against project indicators.
• Support training and coordination of enumerators and data collectors to ensure adherence to MEAL methodologies and ethical standards.
• Collaborate with program teams to implement monitoring activities such as monthly cleanliness surveys and project-specific assessments.

Data Management

• Contribute to data entry, cleaning, and management in Oxfam’s databases and systems.
• Assist in analyzing quantitative and qualitative data to generate insights for program learning and adaptive management.
• Prepare clear summaries, dashboards, and visualizations of monitoring results for internal and external reporting.
• Learning and Reporting
• Support the MEAL team in documenting lessons learned and good practices from projects in Azraq Camp.
• Assist in preparing MEAL-related sections of donor and internal reports, ensuring accuracy and timely submission.
• Participate in regular reflection meetings with program and MEAL staff to discuss findings, challenges, and recommendations.

Others

• Ensure all MEAL activities adhere to Oxfam’s policies, donor requirements, and accountability standards.
• Perform any other duties as assigned by the line manager in support of MEAL objectives.

STAKEHOLDERS

Key Stakeholders Impacted by the Role:

• Oxfam’s MEAL Staff
• Za’atari and Azraq Camp management and community representatives
• IBV team and supervisors and IBV’s from both camps.
• Oxfam’s project teams including Community Engagement Team and Solid Waste Management Team.

Qualifications

Essentials

• Bachelor in statistics, social science, Information technology and other relevant filed
• At least 1 year of relevant experience in field work, data gathering and data management tools, and accountability mechanisms
• Basic understanding of PCM, Project Monitoring and Evaluation
• Strong commitment to Gender Justice, Safeguarding and Do No Harm Practices
• Familiarity with or working experience in refugees camp set is advantageous
• Ability to work with diverse team, meeting deadlines and responsive to community needs
• Aptitude to learn, acquire new skills and take more responsibilities

Nonessentials

• Previous experience of working with Oxfam and/or NGOs, and Familiarity with minimum requirements, and Social Accountability Framework

HOW WE INCORPORATE OUR VALUES, FEMINIST PRINCIPLES AND DECOLONIZATION 

For all our Transforming Business Support Human Resources Working Groups and Core Group. 

While this is our current stance, we are committed to continuous learning and improvement. We are dedicated to enhancing our understanding of integrating feminist principles and decolonization into our daily work. As we actively learn, we will update sections in this document to reflect our progress. 

All Oxfam Values, Equality, Solidarity, Courage, Inclusiveness, Empowerment, and Accountability are not just words but the very fabric of how we work. People & HR TBS are key in reflecting changes required in the harmonized procedures. All TBS HR WGs will verify that any update is consistent with our values, feminist principles, and the Oxfam Code of Conduct. When considering decolonial feminist principles in practice, Gender Justice Feminist Futures Strategy might also inspire us in this exercise. 

Equality: “We believe everyone has the right to be treated fairly and to have the same rights and

We believe in treating everyone fairly with equal rights and opportunities. Equity goes further by recognizing diverse circumstances and providing tailored resources to achieve equal outcomes. The principle of equity helps us achieve equality.

Decolonial Feminist Leadership:

We aim to practice leadership that is aware of power dynamics and strives for collective decision-making. This approach empowers others by sharing power and enabling individuals to make decisions.

Accountability: The working groups will enable transparency by clearly documenting all processes, including Terms of Reference (ToRs), work plans, stakeholder feedback, approval processes, and final implementation plans. This ensures that all documentation is accessible to all involved.

Inclusivity: We commit to the principle of "Nothing about Us without Us," ensuring active participation from CCRs and historically marginalized groups. While improving policies, we will balance inclusivity with efficiency to avoid overburdening CCRs. This includes ensuring diverse representation within working groups (e.g., gender, geography, ethnicity) and allowing time for translation and asynchronous participation when needed. All final outputs (e.g., policies, guides) will be made available in the four official languages, with relevant webinars conducted in those languages.

We offer:

We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits. 

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more. 

You can read more about all Oxfam has to offer here.

Flexfam:

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. 

How to apply:

As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.  

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.