Oxfam is a global movement of people working together to end the injustice of poverty.

The Role:

We’re looking for a User Experience Researcher to join Oxfam GB’s Owned Digital team, who can help us better understand our supporters’ behaviours, needs, and motivations to ensure our design decisions are grounded in real user insights.

As a UX Researcher, you will manage and implement the entire research process on project-based work, as well as identify possible areas for improvement.

You will advocate for Oxfam’s supporters, and champion accessibility and inclusion by applying a range of research methods — including AB Testing, Heat-map analysis, Google Analytics, usability testing, user interviews, and surveys — to gather both quantitative and qualitative data. You will translate these findings into clear, actionable insights that guide Oxfam’s content creators and other stakeholders in improving the overall user experiences, primarily on the Oxfam GB website.

Other key dimensions of this role include championing user-centred design, upskilling key stakeholders and content creators, as well as nurturing productive working relationships with our insights and analytics team and the agencies that maintain our owned digital platforms.

What we are looking for:

We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do.

An ideal candidate for the role will also have:

• Strong written and verbal communication skills.
• Proven experience in digital UX (User Experience) research or a related field.
• Strong knowledge of qualitative and quantitative research methods.
• Excellent communication and storytelling skills to present findings clearly.
• Ability to work collaboratively with cross-functional teams.
• Passion for creating intuitive, inclusive, and impactful user experiences.
• Ability to manage own time and communicate clearly through digital channels (MS Teams, Email, Jira etc).
• Adaptability, staying up to date with current industry trends.

We offer:

We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits. 

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more. 

You can read more about all Oxfam has to offer here.

Flexfam:

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as a job share or partially home-based.

How to apply:

As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.  

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.